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Mental Health Care in Arizona

Mental health care is care for emotional or behavioral problems. The problem may be short-term, like depression after childbirth, or it can be long-term, like manic depression or autism.

Mental health care in Arizona can include:

  • Diagnostic tests, to identify a mental health problem

  • Clinical and hospital care

  • Prescription drug benefits

  • Counseling or therapy for individuals, families, and couples

  • Group counseling or therapy

How to Get Care with your Arizona health insurance plan

You can ask for a referral from your primary care doctor, your mental health care provider, or your health plan. In some plans, you may be able to make an appointment directly with a mental health care provider.

Read your Evidence of Coverage (a booklet about your benefits) or call the phone number on your Membership Card to find out what you need to do to see a mental health provider. Some plans have a behavioral health care phone number on the membership card. You can call this number.

Questions and Answers

How do I get care for a substance abuse or addiction problem?
Check your Evidence of Coverage, or call your health plan to see if substance abuse problems are covered. Substance abuse is not one of the conditions that must be covered under the Mental Health Parity law. If substance abuse or addiction problems are covered, you can ask your doctor to refer you for treatment. You can also call your health plan and ask if you can see a behavioral health care provider without a referral. Ask for a list of providers.

What if the medicine I need is not covered?
Ask if there is a similar drug that is covered that you can try. See prescription drugs. If your doctor thinks you need a drug that is not covered, your doctor must make a special request to your plan. If your plan still says you cannot get the drug, you can file a complaint with your plan.

Will my health plan cover residential treatment?
Ask your plan if residential treatment is covered. A residential treatment center provides long-term treatment and 24-hour supervision. It is usually less restrictive than a psychiatric hospital.

Ask how long residential treatment lasts and what you will have to pay. Ask where residential treatment is provided. You will need prior approval from your health plan before you receive treatment. If your plan says the treatment is not medically necessary, you can file a complaint with your plan.

What if I have Medicaid?
Medicaid provides mental health care. If you are in a Medicaid managed care plan, call your plan

What if I have Medicare?
Call your health plan and ask what mental health care services it covers. The Mental Health Parity Law does not apply to Medicare plans.


National Alliance for the Mentally Ill (NAMI)
An advocacy group for people with mental illness and their families
1-800-950-6264 (Spanish) (Spanish)

National Institute of Mental Health
Information and research on mental health treatments
1-866-615-6464 (Spanish)

National Mental Health Association
Information, advocacy and referrals for adults and children
1-800-969-6642 (Spanish)
1-800-433-5959 (TTY)



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